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Here at Dental Happiness we are operating a slightly different working method then other busy dental practices, which is beneficial not only for you, but for us too.
As we spent a big chunk of time here in the surgery we have worked out a system, which can make this time as pleasant as possible thus we can enjoy the time we spent here treating you and we can leave the practice at the end of the day being happy.
We strongly believe our happiness will be infectious and you will feel happy as well at the end of your visit.
Here you can learn about the main principles:
• Personalised service: we would like to know your treatment preferences so as we can provide you with great service
• We try to use layman’s vocabulary
• It’s not only your interest to avoid pain during treatments so we ask you to sign if you feel any
• We will explain every step of your treatment before every phase
• We will give you guarantee (shorter or longer) for most of the treatments done
Our Courtesy System
During our everyday communication we are using the following performance standards:
Speak very politely using a person’s name – ‘please’ & ‘thank you’ is a minimum.
When you talk about a person who is not present, speak as if they are listening to your conversation.
Use the person’s name in each sentence in which you refer to them.
If you have a problem with someone, talk about the problem only with them and in private.
Apologise and make restitution if someone is upset by your actions.
Greet and farewell everyone by name, with eye contact and a touch.
Blame a system not a person.
Tell the truth!
Use positive conversation.
How we make your treatment pleasant
Arriving for your appointment your kind personal care nurse will greet you when you enter and will make sure you are comfortable preparing for your treatment.
In the surgery, if you wish, we will provide you with your favourite kind of music to chase away any negative thoughts.
During treatments painless procedures are guaranteed!
Before and after treatment we will show you into our cosy consultation room, away from the potentially threatening sight of the dental chair, to make every conversation regarding to your treatment.
Please don’t hesitate to raise any concerns according to your time here if you don’t feel totally pleased with it. This can help us to improve our costumer services where necessary.
With all the so far mentioned measures we try to avoid any situation what could make you unhappy. However we are human beings and being so we could make mistakes.
In these – hopefully – rare cases we are ready to take the responsibility and compensate you in an agreed way. So please tell us if you feel unhappy so as together we can resolve your problem as smoothly as possible. Please refer to the Dental Practice Code for Patient’s Complaints.